Policies & Procedures

Our Store Policy:

We strive to provide the best quality bicycles, components, accessories and service. If you feel our products or services are below our high standards please reach us via phone or email and we will be happy to accommodate your feedback.

Our Refund Policy:

*Refunds within 14 days of purchase with original receipt (inc. credit/ debit slip where necessary) and packaging, on regular stocked items.

*Bikes (purchased in-store or through our online store), helmets, clothing, shoes, tools and car racks are non-refundable unless defective.

*Bikes purchased through the BC E-Bike rebate program are non-refundable.

*Refunds will be processed using same method of payment within 14 days.

*Warranty claims are subject to the manufacturer's final decision and may be subject to customer shipping costs.

*20% re-stocking fee on special order items within 14 days.

*Deposits are non-refundable unless item/s are not available.

*Clearance items are final sale, no returns or exchanges.

Our Service Policy:

We will aim to service your bike in a timely manner. A timeline will be established when your bike is scheduled for service, at this point you will be notified of a completion date. You will be notified of any changes in the completion date via a phone call. Once the scheduled service work has been undertaken, we expect serviced bikes to be collected no later than 3 days after completion: unless prior arrangements have been made between you and the Bike Zone.

If a bike is left longer than 3 days after completion a $25 per day storage fee will be applied to the service bill.

If a bike is left longer than 30 days after completion without contact, the bike will be donated.